Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The order confirmation email includes the delivery date that is automatically assigned by our system. You are free to get in touch with our help or track your order.
You can easily create an account by clicking the icon of “My Account” in the top menu or at checkout page.
You can update your address in the “My Account” section, or you can contact our help right away. We are unable to update the adress of the existing order after the order has been dispatched.
You can easily track it here.
We use Stripe, Paymob, and Alfalah payment processor services that all support 3d secure checkout. We don’t store card information on file.
Yes, it varies from product to product; you can view tax details at the time of checkout.
We support international shipping. We will confirm your order on email due to different warehouse and delivery constraints. If there is a problem with shipment in your location, you will be reimbursed.
To facilitate global shipment, we need a lot of stock management services. The item may come in distinct packaging. Each item will have a unique tracking code if shipped separately .
If you need to swap an item
Returns and Exchanges
We offer 30 days of support for returns or exchanges. Please check our Return Policy section for more details.
No Issue, we offer 30 days of support for returns or exchanges. Please check our Return Policy section for more details.
If you received damaged order, contact us at support@alquds.pk with images of product. We offer 30 days of support for returns or exchanges. Please check our Return Policy section for more details.
Don’t Ship the order without getting shipping details from our team. We will not be responsible for shipping or misplaced parcels.
You can contact us on Messenger option available on our website or write us at support@alquds.pk. Or you can fill the contact from here. Our Team will reach you ASAP.
You can update your address in the “My Account” section, or you can contact our help right away. After the order has been dispatched, we are unable to update.
You can cancel the order, but some extra charges will be deducted, according to the status of the order. If order is in shipping state then you need to return the order.
No, We don’t support pre-order.