Note: The order processing times are 3-5 Business days, separate from the shipping times.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
The potential delays are due to a high volume of orders or postal service problems that are outside of your control.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer Multiple Shipping options varies from each product confirmed on Checkout Page. The shipping duration depends on the location, type of item, and other technical factors the average shipping time is 7 to 30 days. You can always track your order here.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
We offer Multiple Shipping options varies from each product confirmed on Checkout Page. The shipping duration depends on the location, type of item, and other technical factors the average shipping time is 7 to 30 days. You can always track your order here.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Al Quds is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 60 days of receiving your shipping confirmation email, please contact us at support@alquds.pk with your name and order number, and we will look into it for you.
You can Track Your Order here.
Refunds, returns, and exchanges
You can request a Refund after the waiting time period we guarantee a 100% Refund Policy. “We are not responsible for refund fee or VAT deducted by your payment processor”. For more details about refunds and returns visit the return policy page.
We accept returns up to 30 days after the delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@alquds.pk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at support@alquds.pk.